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Why am I having problems upgrading my account?
Why am I having problems upgrading my account?
Updated over a month ago

We are sorry to hear that you are facing issues when you try to update your account. Please refer to the instructions below to fix the technical problems:

  • Ensure the payment method you are using is supported by the website.

  • Confirm that the credit card details you are inputting are correct.

  • Verify your credit card is suitable for international transactions.

  • Use a different internet browser to complete the purchase.

  • Enter 00000 in case a ZIP Code is absent.

In case the solutions above don’t work, feel free to contact us for further assistance.

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