Skip to main content
All CollectionsPaymentPayment
What caused my credit card payment to fail?
What caused my credit card payment to fail?
Updated over a month ago

We're sorry to hear you are facing payment issues. In order to resolve the problem, consider taking the following steps:

  • Ensure the credit card you’re using is supported by our website. We accept all major credit cards, including Visa, MasterCard, American Express, etc.

  • Confirm the credit card information you are inputting is correct.

  • Check whether your credit card issuer allows international purchases.

  • Try using a different web browser to complete the transaction.

  • Consider using a different credit card.

Note: Some credit card issuers automatically block international purchases for security reasons. You will need to contact your bank to authorize the purchase and resolve the payment issue.

Did this answer your question?